Monday, July 02, 2007
SAS Airlines (Scandinavian) Suck Big Time
I'm at Copenhagen airport. Lately I've had a number of troubles with different airlines but none that suck as hard as SAS. I vow now NEVER to fly SAS again!I arrived in from Austria and was meant to take the 15:10 flight (SAS 1521) to Aberdeen, Scotland. But at15:40 passengers began to complain that no announcement was being made yet the plane was meant to leave 30 minutes beforehand. At 15:45 the lady at the gate said everyone needed to get rebooked on another flight and to go to the SAS transfer desk.
I’ve been at the transfer desk since 15:55. When I arrived the ticket number was 467 and I picked up ticket 597. The ticket counter is now at 534 and the time is 18:30pm! I've already called SAS in the UK who told me that there were no more flights today or tomorrow with available seats. But I have to remain standing in this queue just to get a hotel pass! Only 3 out of the 12 SAS transfer desk counters are operational as you can see in the photo (the 4th person, the red headed lady is the supervisor who does not deal with people and who told me the situation is completely unacceptable but she can do nothing about it as there are not anywhere near enough staff). I reckon it will be 19:30pm before I get to the head of the queue, if not longer. Talk about a waste of a day for nothing - I mean a plane cancellation is bad enough but to then be utterly insulted by being made to wait 4 hours whilst 3 SAS staff slowly process hundreds of people is commercially criminal.
I even just tried calling SAS customer service in the UK and they told me there is nothing I can do but wait. Nobody has appologised, given any reason for cancellation, increased the working staff from 3 nor even given out water. There are hundreds of people around me who have no flights out of Copenhagen tonight due to SAS (not just cancelled planes but planes of people unable to go anywhere due to a screw up in moving their luggage, excuse "technical problems") and the SAS response to these hundreds is to have 3 people working at funeral pace.
I know there are no flights today and the only option is to fly via a third country tomorrow. I better go back to waiting in this queue. Never will I fly an airline which not only cancels but then presents hundreds of people with 3 workers to deal with it, making everyone wait 4 hours to simply get a hotel ticket.
Labels: SAS Airlines Suck
