Saturday, September 09, 2006
Consumer Tips
Under Construction...
Tip#1 - Google First
Google around the company and it's product or service BEFORE purchasing! See what other users/owners are saying. For example go to Google and type in a search string such as "Amazon Credit Card Reviews".
Tip#2 - Don't Call Sales Call Support
BEFORE contacting (by phone/email or otherwise) the "sales side" of the company, try contacting the support and customer services side pretending to be an existing customer. Usually there will be a stark contrast in the attitude, call hold time Etc.
For example the O2 website offers the number 0870 225 7879 to buy. But you should first ask around owners and get the number you dial after a purchase (which in the case of O2 is 0870 5860860). Call the latter number claiming to not know your number and ask some theoretical questions. Often you will find that non-sales number has a queue so long, an IVR so deep and customer services which such a bad attitude that you can skip the company and try the next one before committing to a purchase.
Tip#1 - Google First
Google around the company and it's product or service BEFORE purchasing! See what other users/owners are saying. For example go to Google and type in a search string such as "Amazon Credit Card Reviews".
Tip#2 - Don't Call Sales Call Support
BEFORE contacting (by phone/email or otherwise) the "sales side" of the company, try contacting the support and customer services side pretending to be an existing customer. Usually there will be a stark contrast in the attitude, call hold time Etc.
For example the O2 website offers the number 0870 225 7879 to buy. But you should first ask around owners and get the number you dial after a purchase (which in the case of O2 is 0870 5860860). Call the latter number claiming to not know your number and ask some theoretical questions. Often you will find that non-sales number has a queue so long, an IVR so deep and customer services which such a bad attitude that you can skip the company and try the next one before committing to a purchase.
